Denim Sweater

We work with a Canadian clothing manufacturer, producing goods locally, and internationally in Pakistan & China. In order to combat our concerns with ethical fashion, we directly interact with our factories to ensure we address exploitation of child workers, and adult workers through unsuitable work environments, forced overtime, and subjection to physical and verbal abuse. Internal audits are performed on a regular basis, and compliance standards are met with regularly authorities. We hope to also further improve our ethical standards through expansion, and pivot our factories solely to the Middle East / South Asia in the future. 

Our factories have appropriate policies and controls in place to ensure minimizing of waste production and enforce protection of the environment. We recognize that cotton production, and specifically polyester can have an adverse impact on the world; our mission is focused on empowering our community, and as such are striving to ensure we reduce the use of poly-based fabrics and better our environmental footprint. All our pieces are not meant to be fast fashion, and are meant to last as essential wardrobe items to be worn for years. We are aiming to further better our sustainable apparel lines in the future through future releases. Stay tuned for more! 

All orders are typically processed over the weekend, and sent out latest by Monday. (That is to say, order processing can take from 1 to 7 days to ship out). 

Yes, we do ship internationally! And we provide tracking information for all orders. If you've ordered something recently, we would have emailed you a tracking number with which to track your order. If you do not receive your order, please first refer to the tracking information provided to you, and then reach out to us via email in order to assist you in finding your package. Although extremely rare, we will provide you a refund or send out your apparel again if your order is lost. 

Shipping times:

• Canada Post / USPS / APC Tracking - 5 to 10 days

• DHL / UPS Express - 2 to 4 days

For customers in Europe, and other countries charging import fees (not including US or Canada), please note that minimal customs may be charged, and will not be charged based on the actual order price. 

Please email us at contact@loveclosely.com in case of any questions or if you need to make any changes to your delivery after placing your order. 

We pride ourselves on providing quality apparel and accessories. In the rare case that you need to return an item, please contact us within 30 days of purchase n order to figure out how to perform a return or exchange.

Please email us at contact@loveclosely.com, and provide us with:

1. Your order #

2. and an explanation of what's up with your purchase.

We'll ensure to remediate and provide you with a solution as soon as possible. You can feel comfortable that we'll get you your money back if needed. We will not charge you with any restocking fees. In case of a return, return shipping will be paid for by the customer, and we will notify you via email on which mailing address to send back your order. Items on sale are final and not subject to return or exchange.